NextJob Training Help and Frequently Asked Questions

  1. How do I get my password if I have forgotten it?
  2. How do I change my password?
  3. What is my access code?
  4. What if I have lost my access code?
  5. Why does my access code not work?
  6. Can I email my resume?
  7. Why would I want to create a new resume or copy the selected resume?
  8. Can I simply copy one of the example resumes?
  9. What if I cannot print?
  10. What if I do not like the format of my resume?
  11. How do I change the page break locations on my resume?
  12. Where do I input my resume information?
  13. Can I change my account name from my old email address to my new email address?
  14. What do I do after I log in?
  15. When I print from the system, I get headers and footers like I'm printing a web page. How do I get rid of those?
  16. What is the benefit of having my resume in the system?
  17. What is edit my resume?
  18. Are Accomplishments the same as significant accomplishments?
  19. Where else can I get help?

FAQ Answers:

  1. How do I get my password if I have forgotten it?
    On the log in screen, there's a link for - forgot your password? That link will prompt you for your email address which doubles as your account name. Once you input that, the system will email a link that will allow you to reset your password. When you get that link in your email, click on it and you can pick a new password for yourself.
  2. How do I change my password?
    To change your password, you will first click on your Profile link at the top of the page. Within your profile page, you will find a Reset Password link.
  3. What is my access code?
    An access code is a set of numbers and letters that represents your pass to enter this system and create an account for yourself. You were likely given this code from your past employer or the organization that has sponsored your account. Once you have that code, you can enter it on the login page and you will be asked to create a user name and password for yourself. Once you have a user name and password, you will no longer need your access code.
  4. What if I have lost my access code?
    If you have lost your access code, you have a couple of options. First, You can talk to your job coach if you have one. They know how to get your access code and I'm sure they would like to touch base with you anyway. Secondly, If you do not have a job coach, you can send some email to info@nextjob.com with your name and the organization or individual who originally referred you here. We will then get it to you as quickly as possible.
  5. Why does my access code not work?
    Your access code may not work for several reasons:
    1. It could have timed out. You only have a certain amount of time to use your access code. If it times out, you can talk to your job coach about your options.
    2. You could have been given an incomplete access code or you could be entering the code incorrectly. Talk to your coach. If your access code came to you in an email, try cutting and pasting it into the access code entry field. If you are entering it by hand, make sure your letter Os are Os, your zeros are zeros, your ones are ones and your letter Ls are Ls. Your access code is not case sensitive, so you don't have to worry about that at least.
    3. Your code could have been used by someone else that you know or do not know. Access codes are designed to work only for you. If someone else uses it, your coach can figure that out and set you up with another code.
  6. Can I email my resume?
    Yes you can! You can send it to yourself and to anyone else that you like directly from the training site. We recommend that when sending to someone else, you should first send it to yourself so that the mail to your intended recipient appears to be coming directly from you. It is more personal that way and a response will come right back to you.
  7. Why would I want to create a new resume or copy the selected resume?
    You might want to create a new resume to apply for a specific job, a special type of employer, or to leave off certain information. For example, you might leave off your address on a resume you want to post on a job board. You can either copy the Active Resume or start a new blank resume and recreate it from scratch.
  8. Can I simply copy one of the example resumes?
    Unfortunately, no. Part of the magic of creating a resume all your own is that you get the practice of thinking about your experience, skills and accomplishments. It may be a little slower approach, but you will end up with a better product and a better understanding of yourself. You can definitely copy one relevant line at a time out of a sample resume and into your own resume.
  9. What if I cannot print?
    The print button works by using the print functions in your browser and your computer. If you cannot print, it might be because your browser can not print. If your browser prints other pages ok, then you can email a copy of your resume to yourself and print from word or adobe.
  10. What if I do not like the format of my resume?
    NextJob has a lot of research into the resume format that we have produced. There has been lot of success by real job seekers using it, but it may not be the perfect fit for every situation. For this reason, you can email the resume to yourself and modify it in MS Word or any other editor that will read a .docx file.
  11. How do I change the page break locations on my resume?
    To manually set the page breaks in your resume, save your resume in the Word format or email it to yourself in the Word format. Then use your document editor to set the page breaks manually. Note that when you change data outside of the Resume Editor tool, you will not be able to get that data back into the resume editor, so it is a good idea to do this page break modification last.
  12. Where do I input my information in the resume?
    A resume is a collection of several sections. For example, Contact, Summary and Notable Accomplishments. The Resume Editor contains a section for each of those. These sections all begin minimized on the page so that you can focus on a specific section that interests you at the time. Look for the little + - boxes. If you click on a section header, you will see input fields for that section. Click on a field and you will be able to input information into that field. Each section also exists on one or more pages in the resume editor training module pages. This expanded contract works the same there.
  13. Can I change my account name from my old email address to my new email address?
    Unfortunately, you cannot make this change directly. Your coach can, however. If you don't have a coach, talk to support and we'll get it done for you. Remember that the email address that shows up on your resume is separate from the address that you use to log in. So, it may not be necessary to change your account name from one email address to another if you only want your resume to contain a different address.
  14. What do I do after I log in?
    Look for the training section titled Getting Started. Click on that and read all the pages and follow the directions. Use the Next button on every page to move from page to page.
  15. When I print from the system, I get headers and footers like I'm printing a web page. How do I get rid of those?
    When printing directly from the nextjobtraining.com website, the system uses the print system that is a part of your browser. If it is on the normal settings, your browser will try to put the headers and footers on your paper that it thinks are appropriate. You can change this setting easily. Go to the Page Setup options that are normally in your computer's File menu. In some browsers, the Page Setup controls are elsewhere and in some they are not available at all. If you do not have these controls, try a different browser. Another option is to email or export to yourself a MS Word or a PDF version of your resume and print it from there.
  16. What is the benefit of having my resume in the system?
    There are a few benefits to using this system; 1) your coach can help you with your resume, 2) it may help to have it in the system as you work through the training and focus on each piece section by section, and 3) the system can create a PDF out of your resume which is a good format to send resumes to prospective employers.
  17. What is edit my resume
    Within the NextJob site, there are two ways to build your resume. The first is by following the resume training section pages sequentially and entering the components of your resume as the training talks about them. The second is by using edit resume which is simply all the sections from the resume training in one place so that you do not have to go to multiple pages to find each section. For some, this will be a more streamlined way to enter your resume. Otherwise, this tool is a good way to quickly review, update and modify the information in your resume that was collected during the training.
  18. Are Accomplishments the same as significant accomplishments?
    No, they are different. The theory is that you will enter all your accomplishments for all your positions and then sit back and look them over to find the most significant ones. Enter only those most significant ones into the significant accomplishment. At the time of this writing, those significant accomplishments must be re-entered in the significant accomplishments section of the resume builder. They do not automatically transfer or move or appear on their own. This is helpful for when you need to re-work the accomplishment statement to stand on its own in the significant accomplishment section.
  19. Where else can I get help?
    Your coach is your first line of defense against the unknown. They know a lot and they love a challenge. See if you can stump them. If they don't know an answer, they'll know how to find it. If you don't have a coach, send your question to support@nextjob.com